Privacy Policy

1. Corporate Scope & Introduction

This Privacy Policy describes the policies and practices of GVE Overseas Private Limited (referred to as "Company", "we", "us", or "our") regarding the collection, storage, use, and disclosure of personal and commercial data obtained through our official website (gveoversease.com), quotation submission channels, WhatsApp consultations, and direct phone communications.

We are a registered manufacturing corporation incorporated in Uttar Pradesh, India, with registered office at H-271, Ghaziabad - 201001, and operational manufacturing facility at KH No. - 1622/1, Krishna Vihar, Phase - 2, Behta Hazipur, Loni, Ghaziabad - 201005 (GSTIN: 09AAKCG3701B1Z0).

2. Information We Collect

We collect information that you voluntarily provide to us when you interact with our website, request customized lighting product catalogs, or submit Requests for Quotation (RFQ). This includes:

• Contact Information: Full name, business email address, direct contact phone number, and physical billing/delivery site addresses.
• Commercial Project Details: Company/organization name, GST identification number (GSTIN), specific LED or Solar lighting models of interest, estimated wattage requirements, project timeline, and procurement volumes.
• Direct Communications: Records of WhatsApp messages, phone calls with our sales and application engineers, email correspondence, and quotation feedback.
• Technical Browsing Data: Anonymized server logs including IP addresses, browser types, device operating systems, referring URLs, and visited pages to ensure site security and display optimization.

3. How We Use Collected Information

We process your personal and commercial information exclusively for legitimate corporate purposes, including:

• Preparing accurate, competitive factory-direct commercial quotations and lighting project estimates.
• Coordinating manufacturing schedules, production runs, and dispatch logistics for purchased fixtures.
• Providing technical datasheets, LM79/LM80 photometric reports, and installation guidance.
• Managing after-sales warranty claims, spare driver replacements, and technical inquiries.
• Verifying GSTIN records for valid tax invoicing and e-way bill generation as per Indian tax laws.
• Improving our website performance, layout responsiveness, and catalog search experience.

4. WhatsApp Communication & Instant Messaging

Our website features integrated WhatsApp click-to-chat triggers linked to our verified business number +91 85958 47311. By clicking any WhatsApp button or generating an RFQ inquiry message, you initiate direct contact with our customer service and technical team via Meta Platforms (WhatsApp Inc.).

Your phone number and messages exchanged during WhatsApp sessions are handled strictly to respond to your specific product inquiries, send formal quotation PDFs, and provide order tracking updates. We do not spam or sell your contact number to third-party telemarketers.

5. Data Sharing & Third-Party Disclosure

GVE Overseas Private Limited does not sell, rent, or trade your personal or commercial procurement data. We may share specific required details only with trusted entities under strict confidentiality:

• Logistics & Freight Partners: Delivery address and recipient phone numbers shared with certified transport carriers for consignment transit and on-site delivery across India.
• Government & Regulatory Authorities: When required under statutory mandate, GST filing portals, or law enforcement orders pursuant to Indian legislation.
• Payment & Banking Gateways: When processing commercial invoices, RTGS/NEFT transaction verifications, or secure online payments.

6. Data Security & Storage Protocols

We implement industry-standard physical, electronic, and managerial procedures to safeguard customer data against unauthorized access, loss, or alteration. All communication transmitted over our website utilizes encrypted Secure Sockets Layer (SSL/TLS) protocols.

Internal access to your procurement records and contact information is restricted solely to authorized engineering, billing, and sales personnel who require this information to fulfill your orders.

7. Cookies & Web Tracking Technologies

Our website uses basic session cookies and local storage tokens to remember user interface preferences (such as catalog filter selections, search queries, and ROI calculator values). We do not deploy intrusive third-party cross-site advertising trackers.

You can set your web browser to refuse cookies or alert you when cookies are being sent. Note that some portions of the site may lose temporary filter states if cookies are disabled.

8. Your Rights & Data Rectification

As a valued client or website visitor, you have the right to:

• Request confirmation of the commercial and contact details we hold regarding your account.
• Request corrections or updates to your registered business address, contact person, or phone number.
• Opt-out of promotional lighting newsletters or product catalogs at any time.
• Request deletion of non-statutory records once all contractual and tax retention requirements are satisfied.

9. Grievance Officer & Contact Details

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our designated Grievance Officer: